Get around Hamburg with MOIA
Book your ride in the app and experience ridepooling in Hamburg – comfortably to your destination today, and autonomously tomorrow.
Fully electric
Really easy
Completely transparent
How to MOIA
Step1
Book your ride in the app
Enter your starting point, destination, and number of passengers in the MOIA app. You'll get matching ride offers with the fare and estimated pickup and arrival times. Pick the ride that works for you and confirm.
- Know your arrival time before you book.
- Transparent fare, no hidden costs.
Step 2
Walk to your pickup point
Once you’ve booked, the app shows your nearby virtual pickup point and guides you there -. never more than 500 meters away. Just before pickup, track your MOIA in the app and spot it by its vehicle number.
- Just a 200-meter walk on average.
- Intelligent real-time routing.
Schritt 3
Sit back and enjoy the ride
Hop in, get comfortable, and share the ride with fellow passengers. The app and the in-vehicle screen track your progress and show when you'll reach your drop-off point - just a short walk from your destination.
- Your seat is already booked.
- No hunting for parking, no parking fees.
Do you have any other questions?
Our service area in Hamburg
MOIA can do even more
Download the app. And book your first ride.
Frequently asked questions
Our price consists of two elements:
- a base price
- and a flexible price
Our vehicles and drivers are limited, so this allows us to react flexibly to demand. If fewer MOIAs are available than requested, it becomes more expensive. This is usually the case on Friday and Saturday nights, at typical commuter times or during major events. If demand is lower–for example, during the day in the week–you can get a ride at a special price. Like that, we avoid empty vehicles on the roads.
- Register with the MOIA app by providing your details
- When you are signed in, you can enter your collection point, destination other passengers or child seats
- Then click on “Get offer”
- The MOIA Ridesharing App will give you up to six different offers, including price, pickup and arrival time
- If you agree with the price, pick-up and arrival time of one of our offers, you can place a binding booking with your deposited means of payment for your ride by pressing the button at the bottom of the screen
Due to German concession regulations, we are only authorized to transport you from one virtual MOIA stop to another. Our drivers are not allowed to take you and other passengers directly to the exact address. Virtual means that the MOIA stop is only displayed in the app and you won't find a marker at the stop itself. You can see the exact stops on the map and both the address and your walking distance in your trip overview after the booking confirmation.
The vehicle selected for your trip will pick you up at the time and at the MOIA stop displayed in your trip overview.
If you need a faster ride but still want to use Ridesharing with MOIA, there's an additional booking option called MOIA Express. As an optional upgrade to your ride, it will bring you many benefits:
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You get to your destination quickly and more directly
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Your arrival window is shorter
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To ensure short walking distances, we always choose one of the closest stopping points
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You can see your stops before you book
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Of course, kids can take trips with MOIA as well. If your child needs a child seat, open the app on your smartphone and choose your start and destination. Afterwards, you can choose how many people you want to take on your trip. If you select at least one child, a section will appear where you can then book a child seat or booster seat for free.
You can bring along one piece of luggage and or suitcase, as long as you store it securely under the luggage net in the luggage compartment at the front next to the boarding gate.